About Order

 

1. Do you have any minimum order?
No minimum order at present.
 
2. How can I place an order?
  
3. How can I view my orders placed before?
You can do the following steps:
A, Login in.
B, Click My Orders on the left navigation bar.
C, Click the order number to view the order you placed before.
  
4. How can I change my order?
If you have already submitted the order, just contact us to change it. Our customer service will do it for you.
  
 
5. If I have submitted my orders, can I still add items to it? How can I change my payment method?
Contact our customer service to add for you or change payment method. Or, you can place a new order and then combine it with your previous order.
  
6. What will happen if there are out-of-stock items in my order after payment?
Usually there are 10% items out of stock. We'll contact you for the out-of-stock items in 1-2 days since payment received, and you can wait for items arrive again or make replacement, or ask us a refund to you.
 
7. Can I confirm stock status with you before payment?
Yes, you can contact us before payment, we’ll check and inform you which items are out of stock. But as you know, our stock status is changing every hour, so we can’t promise that the items will be still in stock when we prepare your order.
  
8. Can I make a sample/trail order?
Yes you can. Just place trail order online and then make payment.
  
9. What should I do when fail to place order?
Steps:
A. Use other browsers. There’re many browsers you can use, such as IE, Firefox, Google chrome, Safari, Opera, etc.
B. If it still doesn’t work, you can copy the goods list including item number, name and color; send us by email together with your user name on our site, and also your full shipping address. We’ll place the order for you and then let you know.
   
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