Support

 1. If I forget my password, how can I get it back?
Please email to
 cndreammodel@126.com registered on our web. They will help you reset the password.
  
2. Why I can’t register? It said my user name is illicit.
Please do not leave space the user name you typed in.
   
3. My browser can't work, any others recommended?
You can try to use Firefox, Chrome, Safari, or Opera to browse our website. here is the links to download:
Firefox:
http://www.mozilla.com/en-US/
Chrome:
http://www.google.com/chrome/
Safari:
http://www.apple.com/safari/download/
Opera:
http://www.opera.com/ 
 
4. Your clothing are pretty and price is fair, how can I contact you?Thank You. 90% of our new customers would place their second orders, it stimulates us to improve our products and services.
We update our styles every day. Your comment, inquiry and problem are welcome here! Email to
: cndreammodel@126.com

Payment

1. Do you offer any discounts?
Yes, please click
discount policy to see our discount policy.
 
2. What forms of payment do you accept?
We accept payment by Paypal / Credit Card / Bank transfer / Moneygram / Western Union (similar to Bank transfer, but more convenient). You may see the details here:
About Payment.
 
3. I want to make payment by Credit card but don’t want to register paypal account, is that OK?
Yes, sure, it’s OK. You can just choose to pay by Paypal, then click “pay” button and there will be a webpage for you to enter your credit card information. If anybody used Paypal in your computer before, you need to clean all the cache of your browser, then can pay by Credit card successfully. Here’s a guideline on how to operate it:
http://www.thescreamonline.com/technology/browsercache.html
 
4. I have credited balance from my previous order how can I use it in my new order?
When place an order, there will be an option you can choose to pay by balance.
 
5. I’m from Egypt, which payment way you suggest?
We suggest to pay by Western union or bank T/T.
 
6. Why is there only US price in your website? I’m not from USA how can I pay you US dollars?
US dollar has the best negotiability in the world. Every currency can be exchanged to US dollars.
If your primary currency is not USD, you can still pay us USD in Paypal. For Western union, other currencies will be exchanged to USD then be transferred to us. For T/T, you can also pay us US dollars.
 
7. Why does the amount you received is less than what I paid in Bank?
Besides transaction fee in the bank you make transfer, also, there may be some third party Bank charge you in the process of telegraphic transfer. That’s because, if the bank in which you make payment has not business relation with our bank, then payment may be sent to a third party bank first, and then send to our bank. If this happen, the third party will charge the transaction fee from the payment, so the payment time will be longer and the amount we receive will be less than the amount you pay us.

Shipping
 
1. What delivery company you use?
We have China Registered mail, EMS, DHL, China air mail, DPEX.

   
2. How about your shipping fee?
Shipping fee is counted automatically by system base on parcel weight. Also we provide Air Cargo shipping, and sea shipping. You may see the details in
About shipping.
 
3. Why the shipping fee for my order so high /low?
Shipping fee bases on weight of parcel and destination. So the heavier your parcel is, the higher shipping fee you have to pay.
  
4. How long will it take to get my order?
Since receiving your payment, we’ll start to prepare goods. Usually we take 1~2 days to finish the preparing and then send them out. If all your items are in stock, we'll send it in 24 hours after receiving your payment. But if several of your styles are out of stock provisionally, we’ll take 3-5 days to get it from factory.
  
5. Why I can't check on website of EMS after receiving the tracking number?
EMS usually delays on updating the information on their website. So please be patient and check it some time later.
 
6. How can I know the shipping fee when picking goods?
All shipping fees are counted by our system. You can try to add the items to cart then click “check out”. Before submitting the order, you can see the shipping rate.
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